Operations Management Essay

1. HistorySince get-go out in 1989, the successful class has grown to become one of Australias leading billet portion providers. initi e truly(prenominal)y established as fortunate make light Services, the comp any provided reinvigorateding consequences for shopping centres and business linees. In November 2006 smiling Cleaning Services re-branded itself to the cheery separate, now protracting incorporated property solutions. With a strong focus on guest service and great pry pricing, the lucky convention has continued to go bad and maintain long-term relationships with its clients over the years. phoner founders Nick and Lucy Iloski recognised there was a need to offer an integrated service that specialised in flexible solutions for the retail and mercenary trades. Their customer cogitate cash advance was welcomed in the market and the company grew rapidly. Today, the beaming Group excels in five make property function Retail Cleaning, mercantile Cleani ng, Security, Maintenance, and Waste charge & axerophthol environmental Solutions. dexterous offers these operate individually, or as an integrated property solution.2. Introduction2.1. node ServiceThe happy Group is ground on a culture of fairness and dedication. Commitment without compromise underpins all doing sprightly undertakes. fleur-de-lis Group takes customer service seriously and aims to deliver endure value through with(predicate) sophisticated, customer foc partd property solutions that provide a safe, clean and couthie environment for clients, their customers and the residential district. High standards of customer service are obtained through employee prep, compliance, and intentness innovation and embracing applied science. Individuals are charge through an environment of support and encouragement, fashioning service and solutions quicker and easier for clients. The Glad Group takes trust, integrity, and dependability is essential in e precise op erate oning relationship and always treats clients, employees, contractors and commwholey ethically and with respect.2.2. Quality ControlThe Glad Group is original to ISO 9001 Quality focus System, AS 4801 occupational Health and preventative and ISO14001 Environmental Management System. Glads comprehensive integrated solicitude scheme along with the use of Praxeo and Kevah software corresponds the rung comply with the menses laws, acts, regulations and codes of practice. This has created a safer and more(prenominal) secure trifle environment, resulting in a progressive decr moderation in incidents and accidents.3. reparationThe Glad Group has been providing property serve to the Australian market since 1989. Today the Glad Group is proud to provide function nationally to a range of market sectors including major, regional and neighbourhood shopping centres, commercial builds, schools and universities, federal, state and local government offices and financial instit utions. Glad Commercial Cleaning has some(prenominal) work locations. Investa Property Group, which is one of the clients of Glad Group, owns the office building at Deutsche avow score, 126 Phillip passage, Sydney. Located on the prime east edge of the CBD, Deutsche Bank Place has dominate and unrestricted views of Sydney Harbour and the Botanical Gardens and it is truly convenient for employees to travel to and from.Deutsche Bank Place is a 240 m skyscraper in Sydney, parvenue South Wales, Australia. It is located at 126 Phillip Street in the north-eastern end of the central business district, across the road from Chifley Tower. Construction began in 2002 and was completed in 2005. The buildings architect is Norman nourish of Foster and Partners. Deutsche Bank is the primary tenant, occupying 9 floors and owning the appointment rights. It is owned and managed by Investa Property Group. different major tenants are all in allens Arthur, Bain & smart set and Seven Wentw orth. The 42,256m of total net lettable domain of a function boasts a NABERS Energy rating of 4.5 stars and a spectacular submission plaza. The building too offers cafs, a brassiere, tenant showers, lockers and bike racks, a child care centre and outdoor(a) areas. Located at the top of hunter Street in the heart of the CBD, it is right away accessible by car and all semipublic transport options.3.1. AccessIt is very important these kind of commercial buildings to be easily accessible be perplex there are lots of employees working in this building assuming 100 people for for each one level for a building that has 31 commercial levels beside other workers much(prenominal) as cleaners and securities as well as to receive the deliveries inside conveniently and convictionly.4. accomplishment Plans4.1. SustainabilityAt Glad people believe corporate responsibilities include protecting the environment. Thats why an accredited environmental management musical arrangement was heig htened. This scheme helps identify products or services that could affect the environment. To assist the dodging several policies, codes of practice, guidelines and International standards were adopted which lead legislative compliance. All this ensures the best answer for the environment. Every Glad employee receives knowledge and developing in the companys environmental system. It is very important to continuously develop and tailor lay specific training and education packages that focus on cycle and sustainability solutions and procedures. The Glad Group use and offer the following environmentally friendly products and services Green cleaning products and pee acute machinesReusable microfiber cleaning clothsWater recycle productsBiodegradable productsWaste management (recycling) consultancyRecently, Glad acquired the most powerful portable spunky pressure steamer cleaner in Australia. This new chemical free steam cleaner is a powerful unit that is not exactly environm entally friendly but in like manner providesImproved levels of sanitizationIndoor/outdoor applicationsGraffiti removalWater heated to extremely gritty temperatures killing bacteria, mould and viruses in immense areasChemical free portable amply pressure steam cleaning for carpets model for pavement/hard surfaces/entries & facadesdefilement free operationUses recycled water systemExtraction of countervail water (waste water is taken to the site and then re touch off from the site)4.1.1. New Steam Clean engineering scienceThe Glad Group have roving chemical free cleaning technology that can come to your site and clean just about anything, from floors and carpets, to car put and railway platforms. Not only does the system of high pressure (3000 PSI) and steam (260C) clean, it likewise removes the waste and residue instantly via the inception system (400 ft of hose). Furthermore, not only does the truck bring its own water, it takes the waste water away for recycling.4. 2. Risk and redress ManagementThe Glad Group takes gage assessment and risk management very seriously. Glads comprehensive arise ensures clients their customers and employees are safe from hazards that might cause injury. Glad commission Proclaim to actively investigate and manage public obligation claims swiftly and professionally on behalf of the Glad Group and clients. Prior to the commencement of any contract a risk abstract is conducted, site specific safe work method instructions are intentional and then audit on an current basis.To further improve safety, Glad in any case operates a cutting edge software system called Glad Easi. Its a abut screen reporting course of study intentional to provide an effective and auditable traverse of information regarding employees, contractors and visitors within work sites. payable to the comprehensive approach to health & safety and the efficiency of reporting methods, the Glad Group has one of the lowest public liability an d workers compensation premiums in the industry. This results in considerable cost savings to clients.4.3. HR ComplianceThe Glad Group is accredited to ISO 9001 Quality Management System, AS 4801 Occupational Health and Safety and ISO14001 Environmental Management System. Glads comprehensive integrated management system along with the use of Praxeo and Kevah software ensures the staff comply with the current laws, acts, regulations and codes of practice. This has created a safer and more secure work environment, resulting in a progressive reduction in incidents and accidents4.4. Induction and TrainingAll Glad Group employees are selected through an extensive interview process. Applicants must as well as provide evidence of their eligibility to work in Australia. Further checks such as, criminality show and immigration (DIMA) are then conducted by the Human Resource Department to ensure eligibility. Prior to issuing all cleaners, warrantor guards and maintenance personnel with pho to identification cards, the Glad Group provide critical induction training at base on balls Office via Glad Compliance Department. This includes a number of training videos incorporating OH&S endorsed procedures and detailed site instructions. All training is evaluated and recorded on an employees electronic training record. Eligible staff is besides enrolled in Certificate I, II, III and IV courses in Cleaning and summation Maintenance. apiece of supervisors has a certificate in Asset Maintenance and extensive site palpate for commercial and retail sites. 5. Innovation5.1. G.M.RThe Glad Mobile Reporting system is a powerful and flexible software solution used on hand held organizers. This software has assisted the Glad Group in the management of property services and the assets and life cycles of our clients properties. The gather it provides to clients is real-time on-site inspection reports such asQuality assurance inspections sequent/accident reportingDamage/ config uration reportingOH & S audits5.2. Glad EasiThe fortunate EASI system is a touch screen software solution designed to provide an audit trail of resilient information for the Glad Group and its clients. The GLAD EASI system captures data such asTime and attendanceEmployees entering and exiting the exposit with delivery of information at some(prenominal) founding and egressAuthorised entry for contractors and safety requirements to be met on entry and egressSafety aspects associated with the sitesThe system is also used for ongoing training of site personnel via extensive OH&S video series.5.3. Escalator MachineAn innovative widely used easy to move machine to clean hard floor, staircase and escalator is coming soon to be used not only for ease of use but to save time as well.